Empower your operations with data-driven insights! 📊 Discover how strategic use of empirical data transformed preconceptions into actionable outcomes, optimizing service units and ensuring efficient use of resources. In this video, explore how King Solomon Foundation and Morgan Ministries benefited from our innovative approaches, including session adjustments and service conversions, preventing premature exhaustion of resources. Learn how the FEC maintained contract compliance, maximizing taxpayer investments across a 12-month span. Tune in to uncover the secrets of leveraging data for impactful results! #DataDriven #OperationalEfficiency #SmartDecisions
And, subsequently, we're in the third quarter, and y'all have been Yep. Going around doing your management, provider reviews, and engagement. Mhmm. And that's how we're avoiding, and incentivizing these additional unencumbered units. Yes. I know we had mentioned that we were going to wait till we speak to everybody before we allocate, and we wasn't gonna do any distribution of until they receive and sign their mandate. So what what a good thing is and I and I heard y'all talking about it earlier. You went you sat down. We had some preconceived ideas based on looking at their past performance. Mhmm. We're talking about empirical data. We were talking about getting away from what we thought and looking at what the facts were. And so when y'all had an opportunity to do that, yeah, y'all went and sat down and had conversations. Out of that, even with some of our preconceived ideas about how we navigate Mhmm. Out of that, we discovered that they came back with some good ideas too. And what what was it you said, we let I mean, to get buy in. We had them contribute to the process. Yeah. Alright. And and out of that, man, let me you know, y'all share out of that, what are some of those things that we welcome, but we didn't I mean, we didn't anticipate. And I know you got your King Solomon Foundation? Yeah. With King Solomon, there were two instances. One was with I'm not sure if it was a tutoring, but one of the services that they provided, they were providing it in three hour increments. Mhmm. But if they continue to do that, then they would have overutilized the units. Individual. The the individual units. But by, reducing it into a two hour session instead of three hour session, now they were able to stay within scope. Yeah. And, you know, and the other thing was for similar situation. I'm trying to remember exactly. Morgan Ministries, we, discussed. We gave her the option since she was not utilizing all of her individuals To convert. To convert over to the group. And, actually, she didn't know she could do that. Mhmm. And once we informed her that she could, she was like, yes. Con convert them over, which that will give her more of units of service where she will have to the end. Mhmm. Because at the rate she was going, she would run out in, when, September Around September. September. From September. You you right. And and, Walter, in your capacity, with FEC as compliance I mean, contract compliance monitor, one of the things that you identified in the contract is that, you know, yeah, we can have our providers that are maximizing the resources, providing great service. But one of the things we didn't want to happen is if it's a twelve month contract, we don't wanna just be saying, hey. You did a great job. And in October, you're out of units. And so we're still left holding the bag because those services should last to December. So what is it that we came up with to make sure that taxpayers got what they invested in? FEC fulfilled this contractual obligation, and our subcontractors did what they were supposed to do. Oh, that's it. We just looked at the data. You know? So now that's one of the benefits of the CPaaS system is we're able to look at the data and see exactly where any subcontractor is at any given point in time. And so by looking at the data, they it's just kinda backing into it and saying, okay. Where are we at? And by using averages Mhmm. I was able to determine based on what they were actually utilizing per month and what their average monthly utilization should be and kinda come up with a rate. And then once I figured out what the utilization rate was, then I was able to kinda just use some math and kinda say, okay. Well, if you continue on this track, you're gonna run out of units either in Yeah. July, August, September, which then causes the situation because, you know, we need to make sure that this program stretches out all the way until the December. And so once we, identified the pattern and the utilization rate, now I was able to go back to those specific subcontractors, kinda give them a picture of what was going on, and then make those adjustments. So, you know, interesting with that, and and I you know, I'm thinking about cliches, and I'm not trying to make up any news, but it comes back down to, data doesn't lie. Mhmm. You know, you gotta be able My version did not lie. Yeah. It it doesn't lie. Yeah. So so so, miss Nguyen, let me ask you. Has utilizing data, you know, you